Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain

Contact details

Post: Norwich Glass, 11 Caston Industrial Estate, Salhouse Road, Norwich, Norfolk, NR7 9AG, GB

Telephone: 01603 431409

Email: info@norwich-glass.co.uk

What information we collect, use, and why

When placing an order with us we collect or use the following information:

To provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints

For the operation of customer accounts and guarantees:

Names and contact details
Addresses
Purchase history
For service updates or marketing purposes:
Names and contact details
Addresses

We collect or use the following information for recruitment purposes:

Contact details (eg name, address, telephone number or personal email address)
Date of birth
National Insurance number
Copies of passports or other photo ID
Employment history (eg job application, employment references or secondary employment)
Education history (eg qualifications)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Bank details for salary payments

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase or service history
Witness statements and contact details
Relevant information from previous investigations
Customer or client accounts and records

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information:

to provide services and goods,
for the operation of customer accounts and guarantees,
for service updates or marketing purposes,
recruitment purposes and/or,
for dealing with queries, complaints or claims are;
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you
CCTV footage or other recordings
Previous employers

How long we keep information

We hold customer information for 7 years from the last point of activity or final invoice date and employee information for 6 years from the last day of employment.

After which time any personal information will be destroyed. A confidential shredding service will be used for paper documents and digital information will be deleted.

Data processors

M+A Partners – Accountancy – based in Norfolk

This data processor does the following activities for us: Process payroll information

Smart Glazier - IT software provider – based in London

This data processor does the following activities for us: Manage customer records system

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Smart Glazier

Category of recipient: IT software provider

Country the personal information is sent to: SGS store Customer Data on SGS hosting servers which are located in the United Kingdom, New Zealand, and the United States of America (USA). European Customer Data will not be unnecessarily be put onto USA hosting servers. Backup and disaster recovery facilities are provided by Subprocessors who align with the European Commission's "Adequacy Decision” and, if necessary, are enlisted in the Data Privacy Framework List, for example, Google or Microsoft.

How the transfer complies with UK data protection law: Transfers are to ‘safe countries’ and ‘safe companies’ that adhere to GDPR rules. Transfers are carried out via private VPN and encryption services are used where necessary. More information can be found in the Data Processing Addendum and Security Policy at Smart Glazier Software | Glass Software Made Easy and in the Trust Centre Cloud Data Integrity and Compliance | Microsoft Trust Center

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.